How to Port a Number to CommsMobile
Published:
Overview
Mobile Number Porting is a complex process and dependent on multiple third-party nodes. However, a single-number port with accurate details (particularly the account number) is typically completed within 5–8 minutes.
Delays can occur due to the following:
- Discrepancies in the submitted account information
- Delays from the losing carrier in releasing the service
- Rare cases of an MNP network outage
From the partner end, please ensure the following:
- All submitted information is 100% accurate
- The account number is validated with the losing carrier before submission
- (Note: Invoices often only show the billing account number, which may not be valid for porting)
- No duplicate port orders are submitted once a request is in progress
- (Duplicate submissions can cause the port to get stuck and may take 1–2 business days to resolve)
Following the above will help ensure a smoother and faster porting process.
What’s Covered
Key Notes for Partners
| Item | Details |
|---|---|
| Typical Porting Time | 8–15 minutes after OTP verification |
| Verification Method | OTP sent to the customer’s existing active number |
| Postpaid Services | Require the Account Reference Number |
| Prepaid Services | Require the Customer’s Date of Birth |
| Important Reminder | Double-check SIM number and mobile number before submitting |
Porting Process: Customer Portal
- Navigate to Services → Create Service in the Partner Portal
- Select the Single Activation / Port-In option
- Choose the customer and assign a user
- Select the SIM type (eSIM or Physical SIM)
- Enter the mobile number to be ported and specify whether it is Prepaid or Postpaid
- Enter the correct Account Reference Number (for postpaid) or Date of Birth (for prepaid)
- Complete the OTP verification or proceed using the Bypass Disclaimer (if applicable)
- Review Notification Preferences and the Order Summary before submission
- Submit the order to initiate the porting process
Key Notes for Partners
- Always verify the customer’s ownership of the number before initiating a port.
- Double-check whether the customer’s existing service is Prepaid or Postpaid, as this affects validation requirements.
- OTP verification is recommended for secure porting, but a disclaimer acknowledgment option is also available if needed.
- Porting generally completes within standard industry timelines once approved by the losing carrier.
🎥 Watch the demo video below:
This video walks you through the process of porting an existing mobile number from another provider into CommsMobile using the new Partner Portal. The walkthrough covers all required steps to create and submit a port-in request for both physical SIM and eSIM activations.
