Managing Phone Numbers
Published:
Overview
This guide explains how to purchase a phone number and assign it to an AI Voice Agent. Phone numbers are required for agents to make or receive calls.
Steps to Purchase and Assign a Phone Number
Purchase a Number
- Open the sidebar and navigate to Phone Numbers.
- Click Buy a Number.
- Select the country you want the number to be based in.
- Click Search — available numbers will be displayed.
- Select a number and click Claim to purchase it. The number will be allocated to your account.
Configure the Number
- Click into the newly purchased number to open its settings.
- Enter a nickname to help identify the number within the portal.
- Select the agent you want to assign this number to.
- Configure any additional settings as required.
- Click Save Configuration.
Key Notes
| Item | Details |
|---|---|
| Country Selection | Numbers are available across multiple countries — select the relevant country before searching |
| Nickname | Use a descriptive nickname to make numbers easy to identify, especially if managing multiple numbers |
| Agent Assignment | A number can be assigned to one agent at a time |
| Bring Your Own Number | If you want to use an existing number rather than purchasing one, use the Connect to Business feature — see the Connecting Your Business Number guide |
