Editing Voicemail Settings
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Overview
This guide explains how to configure voicemail behaviour for an AI Voice Agent during outbound calls. When the agent encounters a voicemail, you can define whether it should hang up or leave a pre-configured message.
Steps to Configure Voicemail Settings
- Navigate to Call Flows and locate the agent you want to edit.
- Ensure you are in the Advanced View.
- Go to Call Handling and click Voicemail Detection.
- Hover over the information icon (?) for additional detail on how voicemail detection works.
- Select the action to take when a voicemail is detected:
- Hang Up – the agent ends the call immediately upon detecting voicemail
- Leave Message – the agent records a message after the beep
- If Leave Message is selected, enter the message text in the provided field. The agent will deliver this message verbatim.
- Dynamic variables can be included in the message (e.g., “Hello {first_name}, I’m calling from…”) to personalise the voicemail using data from the contact list.
- Click Save to Draft or Publish to Production.
Key Notes
| Item | Details |
|---|---|
| Outbound Only | Voicemail detection applies to outbound calls only |
| Leave Message | The message is delivered verbatim — dynamic variables can be used to personalise it |
| Dynamic Variables | Variables from the batch call CSV or prompt can be referenced in the voicemail message |
| Hang Up | Use this option if leaving voicemails is not appropriate for your campaign |
