Editing Office Hours
Published:
Overview
This guide explains how to configure the office hours for an AI Voice Agent. Office hours control when the agent is active and able to make or receive calls. You can set active days and times, configure the time zone, and block out specific dates such as public holidays.
Steps to Configure Office Hours
- Navigate to Call Flows and locate the agent you want to edit.
- Ensure you are in the Advanced View.
- Go to Call Handling and click Office Hours.
- Toggle Office Hours on to enable scheduling restrictions.
- Set the active days by toggling each day on or off.
- Set the active time range for each day.
- Select the correct time zone for the agent.
- To block specific dates (e.g., public holidays), click the Custom Dates option and select the relevant dates.
- Once all changes are made, click Save to Draft or Publish to Production.
Key Notes
| Item | Details |
|---|---|
| Time Zone | Always confirm the correct time zone is selected |
| Custom Dates | Use this to block out public holidays or other non-working dates specific to your region or state |
| Advanced View | Must be enabled to access Office Hours settings |
| Toggle | Office Hours must be toggled on to apply scheduling restrictions |
