Editing Call Recording Settings
Published:
Overview
This guide explains how to configure call recording settings for an AI Voice Agent, including enabling or disabling recording and controlling whether recording links are publicly accessible.
Steps to Edit Call Recording Settings
- Navigate to Call Flows and locate the agent you want to edit.
- Ensure you are in the Advanced View.
- Go to Security and click Recording.
- Toggle Recording on or off to enable or disable call recording for this agent.
- Toggle Public Recording Link on or off to control whether a publicly accessible URL is generated for each recording.
- Click Save to Draft or Publish to Production.
Key Notes
| Item | Details |
|---|---|
| Recording | When enabled, all calls and web demo sessions are recorded |
| Public Recording Link | Enable this if you need to pass a recording URL to an external system such as a CRM — without this enabled, the link will not be accessible externally |
| Advanced View | Must be enabled to access Recording settings |
Note: For more comprehensive security and compliance settings including HIPAA mode, data retention, and transcription redaction, refer to the Recording & Security Settings guide.
