Duplicating an Agent
Published:
Overview
This guide explains how to duplicate an existing AI Voice Agent (Call Flow) in the portal. Duplicating an agent creates an independent copy that can be edited without affecting the original.
Steps to Duplicate an Agent
- Navigate to Call Flows in the left-hand menu.
- Click the three dots (⋮) next to the agent you want to duplicate.
- Select Duplicate.
- Confirm that the destination workspace is the same workspace you are currently in.
- The duplicated agent will appear in the Call Flows list.
- Open the duplicated agent and make any required edits.
Key Notes
| Item | Details |
|---|---|
| Independence | Edits to the duplicate will not affect the original agent |
| Workspace | Always confirm the correct workspace is selected during duplication |
| Location | Duplicated agents appear in the Call Flows list |
