Creating an AI Voice Agent
Published:
Overview
This guide explains how to create a new AI Voice Agent in the portal. Agents can be created directly from the Dashboard or through the Call Flows section.
Steps to Create an Agent
Option 1 – From the Dashboard
- From the Dashboard, click Create Agent.
- The Agent Editor will open — configure the agent as required.
Option 2 – From Call Flows
- Navigate to Call Flows in the left-hand menu.
- Click New Call Flow, then select From Scratch.
- The Agent Editor will open — configure the agent as required.
Naming and Saving
- Enter a name for the agent in the name field at the top of the editor.
- Make all required edits and changes.
- Click Save.
Verify the Agent
- Return to Call Flows.
- Confirm the new agent appears in the list.
Key Notes
| Item | Details |
|---|---|
| Agent Name | Set at the top of the Agent Editor |
| Saving Changes | Always click Save before leaving the editor |
| Location | Created agents appear in the Call Flows list |
