Changing the Agent Voice
Published:
Overview
This guide explains how to change the voice used by an AI Voice Agent. The portal includes a range of built-in voices as well as ElevenLabs voices. You can filter by characteristics such as accent, gender, or age, and preview voices before selecting.
Steps to Change the Agent Voice
- Navigate to Call Flows and locate the agent you want to edit.
- Ensure you are in the Advanced View.
- Go to Voice and click on the Voice selector.
- Browse the available voices or use the search field to filter by characteristics (e.g., Australian, Female, Young).
- Click Play next to any voice to preview it.
- To test a voice in a full conversation, click Voice and speak with the agent directly.
- Select the voice you want to use and click Close.
- Click Save to Draft or Publish to Production.
Voice Types Available
| Voice Type | Details |
|---|---|
| Platform voices | Standard voices included with the platform |
| ElevenLabs voices | Additional voices via ElevenLabs integration — pricing is included, no additional charge |
| Speech-to-speech voices | Available when a speech-to-speech LLM is selected — limited to voices specific to that model (e.g., Grok or Gemini) |
Key Notes
| Item | Details |
|---|---|
| Filtering | Search by accent, gender, or age to narrow down voice options |
| Preview | Use the Play button to hear a short sample before selecting |
| Conversation Test | Use the Voice test button to hear the voice in a full conversational context |
| Speech-to-Speech | Selecting a speech-to-speech LLM changes the available voices — only voices specific to that model are available |
| ElevenLabs Pricing | Ignore any pricing displayed — ElevenLabs voices are included in the platform |
