Changing Batch Call Speed
Published:
Overview
This guide explains how to configure the speed at which outbound batch calling campaigns are executed. Batch call speed is a workspace-level setting that applies to all agents within the workspace.
Steps to Change Batch Call Speed
- Navigate to Settings in the sidebar.
- Click Batch Call Settings.
- Adjust the speed parameters — the calculated call rate at the bottom of the page will update in real time to reflect your changes.
- Hover over the information icon (?) next to each field for a detailed explanation of how each parameter affects the call rate.
- Click Save Settings.
Key Notes
| Item | Details |
|---|---|
| Workspace-Level Setting | Batch call speed applies to the entire workspace — individual agents cannot run at different speeds within the same workspace |
| Call Rate Indicator | The calculated call rate at the bottom of the page updates as you adjust the parameters, showing the effective outbound call rate |
