Overview

CommsMobile Standalone Plans 2.0 are SIM-only mobile services offered through CommsChannel reseller partners using the Telstra Wholesale Mobile Network.

Standalone plans provide individual data allowances per service, meaning each mobile service has its own monthly data allowance and data bank.

These plans include:

• Unlimited national voice calls

• Unlimited national SMS

• Unlimited national MMS (excluding video MMS)

• Monthly mobile data allowance

• Data banking (eligible plans only)

• Optional international roaming bolt-ons

Network coverage reaches approximately 98.8% of the Australian population.

Standalone Plans 2.0 – Voice Plans

International Calling ( Included Destinations)

CommsMobile Standalone Plans 2.0 include Unlimited International Direct Dial (IDD) calls, SMS and MMS (excluding video MMS) to selected destinations.

Included Countries

• China (including mobile)

• France (including mobile)

• Germany (including mobile)

• Greece (including mobile)

• Hong Kong (including mobile)

• India (including mobile)

• Ireland (including mobile)

• Malaysia (including mobile)

• New Zealand (including mobile)

• Singapore (including mobile)

• South Korea (including mobile)

• Thailand

• United Kingdom (including mobile)

• United States (USA)

• Vietnam (including mobile)

Important Notes

• Applies to Voice Plans only

• Not available on Data Only Plans

• Video MMS is not included

• Calls to destinations outside this list will be charged separately or require add-ons

Standalone Plans 2.0 – Data Only Plans

Data Only Plan Restrictions

Data-only plans do not include:

• Voice calls

• SMS

• MMS

• International calling

• International roaming

Data Banking – Standalone Plans 2.0

Eligible Standalone Plans 2.0 allow data banking, which means unused monthly data is rolled over into a data bank.

Key rules:

• Data accumulates until the maximum bank limit is reached

• Any unused data exceeding the cap is automatically removed

• Data banking is not available on pooling plans

Data bank limits:

Roaming Bolt-On Packs

Roaming packs allow customers to use their service internationally.

7 Day Travel Pack

• 30 minutes voice

• 30 SMS

• 5GB data

14 Day Travel Pack

• 60 minutes voice

• 60 SMS

• 10GB data

3 Day Business Travel Pack

• 300 minutes voice

• 300 SMS

• 3GB data

Roaming packs are available in 70+ supported destinations worldwide.

⚠️ Roaming packs are not available on Data Only plans.

Important Terms & Conditions – Standalone Plans 2.0

Billing Cycle

The billing cycle for Standalone Plans 2.0 runs from:

28th to 27th of each month

All plan inclusions and usage are measured within this billing period.

Bills are issued at the start of each billing month.

Plan Activation

When a service is activated:

• Charges are prorated based on the remaining days in the billing cycle.

Plan Disconnection

When a service is cancelled:

• Charges are not prorated.

• No credit applies for unused days remaining in the billing cycle.

Plan Changes

Customers may request one plan change per billing cycle.

Plan changes will only take effect on the 27th of each month to align with the billing cycle.

Plan Downgrades

If a service is downgraded:

• Any accumulated rollover data will be forfeited.

• The new plan applies in the next billing cycle.

Download Speeds and Speed Caps – Standalone Plans 2.0

Maximum speeds are capped depending on the network.

Actual speeds may vary due to:

• Distance from base station

• Local environmental conditions

• Network congestion

• Number of simultaneous users

• Device hardware and software

• Internet destination server performance

Factors Affecting Actual Mobile Speeds

Actual mobile speeds may vary due to:

• Distance from the nearest base station

• Network congestion and number of users connected

• Weather conditions (heat, rain etc.)

• Terrain or physical obstructions

• Device hardware capability

• Supported network frequency bands

• Device software configuration

• Destination server capacity

Device Compatibility Requirements

Customers must provide their own compatible device.

4G Requirements

Devices must support:

• 4G 1800 MHz band

• 4G 700 MHz band

5G Requirements

Devices must support:

• 5G 3.6 GHz band

To access 5G speeds:

• A compatible device is required

• The device must be within the CommsMobile 5G coverage area

5G coverage currently reaches approximately 75% of the Australian population.

Coverage map:
https://commsmobile.com.au/

What Happens if a Standalone Plans 2.0 Service Exceeds its Data Allowance?

If the monthly data allowance is reached:

• Data access will stop automatically

• No excess usage charges apply

Customers can obtain additional data by:

1. Purchasing additional data via the CommsMobile portal

2. Upgrading to a higher data plan (effective next billing cycle)

⚠️ Data gifting between services is not supported in Version 2.0.

Voicemail – Standalone Plans 2.0

CommsMobile provides a voicemail service including:

• Personal greeting setup

• SMS notification for voicemails up to 10 seconds

To configure voicemail:

Dial 141 and follow the setup prompts.

Service Restrictions

Certain number types cannot be contacted using CommsMobile services.

These include:

• Satellite numbers

• Premium rate numbers

• Some international numbers outside supported add-on destinations

CommsMobile services are designed primarily for use within Australia.

Cost and Billing

SIM Charges

Invoicing

Invoices are generated automatically based on the billing cycle.

Payment options include:

• Account payment

• Direct debit

Bolt-on packs (such as roaming or additional data) will appear on the next invoice.

Service Cancellation – Standalone Plans 2.0

Services may be cancelled:

• Through the CommsMobile website

• Via the reseller partner

Cancellation Terms

• 30 days notice required

• Charges continue until the end of the billing cycle

• No credit applies for unused days

Migrating from CommsMobile 1.0 to 2.0

CommsMobile 1.0 and 2.0 SIMs are not compatible. To move customers to 2.0:

• Activate an eSIM directly in CommsPortal, or

• Order new physical SIMs through your Account Manager

Pricing Disclaimer

All pricing listed for Standalone Plans 2.0 is exclusive of GST.

Frequently Asked Questions – Standalone Plans 2.0

Why did my Standalone Plans 2.0 plan change not apply immediately?

Plan changes only take effect on the 27th of each month to align with the billing cycle.

What is the billing cycle for Standalone Plans 2.0?

The billing cycle runs from 28th to 27th each month.

Why was my Standalone Plans 2.0 bill prorated?

If a service is activated mid-cycle, charges are prorated based on the remaining days until the next billing cycle.

Why was I not credited after cancelling my Standalone Plans 2.0 service?

Disconnections are not prorated, and charges continue until the end of the billing cycle.

Can Standalone Plans 2.0 services share data?

No. Data sharing between individual services is not supported.

What is Data Banking in Standalone Plans 2.0?

Unused data from eligible plans rolls over into a data bank until the bank limit is reached.

Why did my rollover data disappear after downgrading my plan?

Downgrading a plan will forfeit accumulated rollover data.

Are roaming packs available on Data Only Standalone Plans 2.0?

No. Roaming packs are not available on Data Only services.

What speeds are available on Standalone Plans 2.0?

Maximum speed caps are:

• 4G: 100 Mbps

• 5G: 250 Mbps

Actual speeds depend on several environmental and network factors.

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