CommsMobile : Travel Pack Guide (For Customers/ End Users)

Summary

Stay connected while travelling with a CommsMobile Travel Pack. Here’s everything you need to know before and during your trip.

How to Get a Travel Pack

To activate a Travel Pack, just contact your CommsMobile service provider or reseller.
They will apply the pack to your service through the official portal.

Before You Fly

Make sure your destination is included in the eligible Travel Pack countries list.
If not, usage will be charged at standard Pay-As-You-Go roaming rates, which can be significantly higher.
Ensure your provider has activated the Travel Pack on your service.
Roaming must be turned ON in your phone’s settings.
GSM roaming on the backend is automatically enabled with the Travel Pack — you don’t need to manually toggle it with your provider.
Only one Travel Pack can be active at a time.

What You’ll Receive When You Land Overseas

If you have a Travel Pack active, you’ll receive an SMS shortly after connecting to a roaming network.

Example SMS (for 0412345678):
“Hi Ben,
A new 7 Days Travel Pack has been added to your service. To cease all services while overseas please contact your authorised CommsMobile reseller.”

Travel Pack Inclusions (Dimensions)

7-Day Pack

5GB data
30 call minutes
30 SMS

14-Day Pack

10GB data
60 call minutes
60 SMS

Valid only in eligible destinations.

How the Travel Pack Works Overseas

The pack activates automatically once your phone connects to a partner network in an eligible country.
Your data, minutes, and SMS will be deducted as you use them.
You’ll receive usage alerts at 50%, 85%, and 100% of each allowance.

If You Reach Your Limits

If you fully use any one inclusion Data OR Call Minutes OR SMS the following happens:

Your Travel Pack automatically renews.
A new pack is charged.
Your resources (data/minutes/SMS) are reset to full.
You can continue using your service without interruption.

Spend & Billing Notifications

You will receive an SMS each time your roaming spend crosses $100, $200, $300, etc.
The Travel Pack activation SMS may occasionally be delayed, the pack can already be active even if you haven’t received the message yet.

Expiry, Renewal & Returning to Australia

Travel Packs expire at midnight on the final day.
If you’re still overseas, the pack will auto-renew and reset your resources.
When you reconnect to the Australian Telstra Wholesale network, all renewals and roaming charges stop automatically.

Important Things to Know

Travel Packs only work in eligible countries. In non-listed destinations, standard roaming rates apply even if the Travel Pack is active. Check with your supplier if your destination is covered before activation.
If your pack was scheduled with start and end dates, it will auto-deactivate on the selected end date regardless of your location.
Avoid SIM swaps or plan changes while overseas, this cancels the Travel Pack instantly, and standard roaming charges will apply.
Only one Travel Pack can run on a service at a time.

Troubleshooting: If You’re Not Connecting to a Network

Try these quick steps if you land overseas but your phone isn’t latching onto a roaming network:

Travel Packs only work in eligible countries. In non-listed destinations, standard roaming rates apply even if the Travel Pack is active. Check with your supplier if your destination is covered before activation.

1. 1. Restart your phone
    Simple but effective, this forces a fresh network registration.
  2. Check Roaming Settings
    - Make sure Data Roaming and Roaming are turned ON in your phone settings.
  3. Search for Networks Manually
    - Go to Mobile Networks > Network Selection.
    - Choose a listed local network manually.
    - If one doesn’t work, try another.
  4. Remove & Reinsert SIM
    - A quick SIM refresh can fix registration issues.
  5. Turn Airplane Mode ON/OFF
    - Wait 10 seconds and turn it off to trigger a new network handshake.
  6. Check if You’re in an Eligible Country
    - If the destination isn’t included in your Travel Pack list, the phone may not latch due to blocked roaming settings.
  7. Check for SIM Swap / Plan Change
    - If any changes were made recently, the Travel Pack may have disabled.
  8. Contact Your Provider
    - If none of the above works, reach out to your CommsMobile reseller for assistance.
      To speed up the investigation, provide the following details:
      - Your mobile number, Handset Make/Model,
      - The country and city you’re currently in
      - The local network names you see when manually scanning (with Screenshot)
      - Any error message shown on your phone (e.g., “No Service”, “Forbidden”, “Unable to register”)
      - Whether roaming and mobile data are turned ON in your phone (with Screenshot)
      - Whether you’ve already tried manual network selection / restart / SIM reinsert
      - Approximate time the issue started