Navigating the CommsMobile Partner Dashboard
Published:
Overview
This video provides an introduction to the CommsMobile Partner Dashboard, giving partners a quick overview of key insights available right after logging into the portal. The dashboard offers a centralised summary of your customer base, service activations, and operational trends, helping you monitor performance at a glance.
What’s Covered
- Accessing the Partner Dashboard via the main Comms Portal login
- Understanding the landing page layout and key metrics
- Viewing the total number of customers under your management
- Monitoring active services, orders generated, and active travel packs
- Exploring plan distribution by category
- Reviewing activation types (new activations vs. port-ins)
- Checking SIM type distribution (Physical SIM vs. eSIM)
- Tracking performance in the Service Trend section, including activations, churn rate, port-outs, and cancellations**
Key Notes for Partners
- The dashboard updates dynamically based on your customer and service activity.
- Metrics help identify sales and service opportunities e.g., spotting churn patterns or popular plan categories.
- The data displayed is for your partner account only and may differ from internal CommsChannel summaries.
- For deeper analytics or historical exports, partners can reach out to the Support Desk.
