Telstra Wholesale Network & Supported Handsets
1. Overview
CommsChannel mobile services operate on the Telstra Wholesale Mobile Network, a high-quality segment of the Telstra network providing wide population and geographic coverage across Australia. It leverages the same core infrastructure as Telstra, ensuring reliability and performance, but with defined coverage and speed parameters for wholesale partners.
For coverage availability and to verify local network strength, partners can use the CommsMobile Coverage Map:
👉 Check Your Coverage-,Check%20Your%20Coverage,-This%20coverage%20map)
2. Network Technology & Frequency Bands
The Telstra Wholesale Mobile Network supports the following technologies and frequencies:
| Network | Frequency Band | Description |
|---|---|---|
| 4G (LTE) | 700 MHz (B28) | Excellent range and indoor coverage |
| 4G (LTE) | 1800 MHz (B3) | High capacity in metro areas |
| 4G (LTE) | 2600 MHz (B7) | Used in high-density locations |
| 5G (NR) | 850 MHz (n5) | Extended coverage in regional areas |
| 5G (NR) | 3500 MHz (n78) | High-speed data in major cities |
Note: The 3G network has been permanently switched off in Australia. Only 4G and 5G-compatible devices are supported on the Telstra Wholesale network.
3. Supported Devices
To ensure compatibility, the customer’s device must support the above frequency bands and be VoLTE-capable for voice calling.
You can check device compatibility via the official Telstra Wholesale Device Checker:
👉 3G Network Closure & Blocked Devices Checker
If a customer’s device is not listed as compatible, it may not work properly on the network or may experience degraded service.
4. Data Speeds
Speeds on the Telstra Wholesale Mobile Network vary depending on multiple factors such as device capability, signal strength, congestion, network conditions, and environmental influences.
Download Speed Caps
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5G-inclusive plans: Up to 250 Mbps
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4G-only plans: Up to 100 Mbps
These caps represent the maximum possible network capability, not guaranteed end-user speeds.
Typical Speed Ranges
| Coverage Type | Customer Plan | Typical Download Speeds | Typical Upload Speeds |
|---|---|---|---|
| 5G coverage (5G plan) | 5G device | 10 – 250 Mbps | 1 – 40 Mbps |
| 4G coverage (5G plan) | 5G device | 5 – 180 Mbps | 1 – 40 Mbps |
| 4G coverage (non-5G plan) | 4G device | 2 – 100 Mbps | 1 – 40 Mbps |
5G coverage is currently expanding and available only in selected areas with compatible devices and active 5G plans.
5. Notes for Partners
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Ensure the customer is using a network-unlocked, Australia-compliant device.
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Encourage customers to check network coverage before activation or when troubleshooting.
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Speeds and performance will vary; these figures are indicative of typical ranges, not guarantees.
