Create Auto Attendant in Teams

Overview

This article provides step-by-step instructions to create an Auto Attendant in Microsoft Teams Admin Center. An Auto Attendant allows callers to navigate menus, reach departments, or hear information through automated call handling.

Step 1: Access Auto Attendant Settings

Go to Microsoft Teams Admin Center.
Navigate to Voice > Auto attendants > Add.

Step 2: Enter Basic Details

Name: enter a friendly name (e.g., Company Main Line AA).
Time Zone: select the appropriate time zone.
Language: choose your preferred language.
Greeting Message: add or record the initial greeting.

Step 3: Configure Call Flow

Under Call Flow, choose how calls should be handled:

Play greeting only
Redirect to user, call queue, or voicemail
Disconnect call

Step 4: Configure Business Hours (Optional)

Define Business Hours to control call flow during working and after-hours periods.
Create separate call flows for open and closed hours if needed.

Step 5: Create IVR Menu Options

Set up keypress options to route calls:

Press 1: Sales
Press 2: Support
Press 0: Operator or Voicemail

Step 6: Assign Resource Account and Phone Number

Assign a Resource Account to the Auto Attendant.
Link an available Phone Number to this resource account for external access.

Step 7: Review and Save

Review all configurations.
Click Save to finalize the Auto Attendant setup.