Yeastar Queue Configuration

Overview

A Queue places callers in line and distributes calls to available agents or extensions based on defined strategies.

Steps to Configure a Queue

1. Log in to the Yeastar P-Series Cloud PBX admin portal.
2. Go to Call Features > Queue.
3. Click Add.
4. Fill in the following details:
   • Number: assign a number (e.g., 6400-6499).
   • Name: enter a friendly name (e.g., Support Queue).
   • Strategy: choose one of the following:
     • Ring All
     • Round Robin
     • Least Recent
     • Fewest Calls
   • Max Queue Length: define how many callers can wait in queue.
   • Overflow Destination: set where to route calls when queue is full.
5. Add Agents / Members to handle queue calls.
6. Configure Hold Music and Announcements as required.
7. Set Agent Ring Time and Wrap-Up Time.
8. (Optional) Enable Call Recording for quality monitoring.
9. Click Save.