Yeastar - Queue Configuration

Overview

A Queue places callers in line and distributes calls to available agents or extensions based on defined strategies.

Steps

1. Log in to the Yeastar P-Series Cloud PBX admin portal.

2. Go to Call Features → Queue.

3. Click Add.

4. Fill in the following details:

   • Number: Assign a number (e.g., 6400–6499).

   • Name: Enter a friendly name (e.g., Support Queue).

   • Strategy: Choose one of the following:

     • Ring All

     • Round Robin

     • Least Recent

     • Fewest Calls

   • Max Queue Length: Define how many callers can wait in queue.

   • Overflow Destination: Set where to route calls when queue is full.

5. Add Agents / Members to handle queue calls.

6. Configure Hold Music and Announcements as required.

7. Set Agent Ring Time and Wrap-Up Time.

8. (Optional) Enable Call Recording for quality monitoring.

9. Click Save.