Yeastar IVR Configuration

Overview

An IVR automatically answers calls, plays a greeting, and routes callers based on keypad input.

Steps to Configure an IVR

1. Log in to the Yeastar P-Series Cloud PBX admin portal.
2. Go to Call Features > IVR.
3. Click Add.
4. Fill in the following details:
   • Number: assign a number (e.g., 6200-6299).
   • Name: enter a name for the IVR.
   • Prompt: select or upload a pre-recorded greeting file.
   • Timeout: set how long the system waits for key input.
5. Under Key Press Events, assign key options:
   • Press 1: Sales Department (Ring Group or Queue)
   • Press 2: Support Department
   • Press 0: Operator
   • Invalid / Timeout: route to Voicemail or Repeat Menu
6. Click Save.