Yeastar - IVR Configuration

Overview

An IVR automatically answers calls, plays a greeting, and routes callers based on keypad input.

Steps

1. Log in to the Yeastar P-Series Cloud PBX admin portal.

2. Go to Call Features → IVR.

3. Click Add.

4. Fill in the following details:

   • Number: Assign a number (e.g., 6200–6299).

   • Name: Enter a name for the IVR.

   • Prompt: Select or upload a pre-recorded greeting file.

   • Timeout: Set how long the system waits for key input.

5. Under Key Press Events, assign key options:

   • Press 1 → Sales Department (Ring Group or Queue)

   • Press 2 → Support Department

   • Press 0 → Operator

   • Invalid / Timeout → Route to Voicemail or Repeat Menu

6. Click Save.