Overview
This guide covers the everyday functions on a Yealink T54W desk phone connected to your Yeastar phone system. Most Yealink T5 and T4 series phones work the same way.
Key Buttons
| Button | What it does |
|---|
| Hold | Places the caller on hold with music. Press again (or Resume) to return. |
| Transfer | Starts a blind or attended transfer |
| Mute | Silences your microphone, the button lights while muted |
| Headset | Answers or makes calls on a connected headset |
| Speakerphone | Hands-free calling. Press during a call to switch to speaker. |
| Message | Opens your voicemail |
| Redial | Shows recently dialled numbers. Press twice to redial the last number. |
| Soft keys | The four keys under the screen change with what you're doing (e.g. Answer, B Transfer, DND) |
Steps to Make, Answer & End a Call
- Make a call: lift the handset (or press Speakerphone), dial the number or extension, then press Send.
- Answer: lift the handset, press Answer for speaker, or press Headset.
- End: hang up, or press the End Call soft key.
Steps to Transfer a Call
| Blind transfer (no introduction) | Attended transfer (speak first) |
|---|
- Press Transfer. The caller is placed on hold.
- Dial the extension or number.
- Press the B Transfer soft key. Done.
| - Press Transfer. The caller is placed on hold.
- Dial the extension or number and press Send.
- When your colleague answers, introduce the caller.
- Press Transfer again to connect them.
|
Steps to Park a Call
- During a call, dial *5 (or press a Park key if your administrator has set one up).
- The system announces the parking number (for example, 6000).
- To retrieve the call from any phone, dial that parking number, or press the lit park key.
Steps to Check Voicemail
- Press the Message button, or dial *2.
- Enter your voicemail PIN followed by #.
- Follow the voice menu to listen to and manage messages.
More Everyday Functions
| Function | How |
|---|
| Do Not Disturb | Press the DND soft key on the idle screen. Press again to turn it off. |
| Conference call | During a call, press Conference, dial the third person, then press Conference again when they answer. |
| Call history | Press the History soft key, select a call and press Send to call back. |
| Answer a second call | Press Answer, the first call goes on hold automatically. Use Swap or the line key to switch. |
Key Notes
| Item | Details |
|---|
| Hold vs Park | A held call can only be picked up from your phone; a parked call can be picked up from any phone |
| Parked call timeout | An unanswered parked call rings back to you after 60 seconds by default |
| Can't park a call? | Call parking or park keys may not be set up, ask your administrator |
| Voicemail PIN | Contact your administrator if you don't know it |
| Feature codes | *5 and *2 are the Yeastar defaults, your administrator may have changed them |
