Yeastar: Configuring Inbound & Outbound Routes

Overview

Inbound routes send incoming calls on each DID to the right destination. Outbound routes control which trunk external calls use and which users can dial which numbers.

Steps to Create an Inbound Route

Go to Call Control > Inbound Route and click Add.
Enter a name and select the trunk.
Set the DID pattern in the format the trunk presents.
Set the destination: IVR, Ring Group, Queue, Extension or Call Flow.
Optionally enable time-based routing for business hours and holidays.
Click Save and Apply.

Steps to Create an Outbound Route

Go to Call Control > Outbound Route and click Add.
Add the dial patterns (see below).
Select the trunk(s) the route uses.
Select the extensions allowed to use the route.
Click Save and Apply, then check the route priority in the list.

Steps to Set Outbound Caller ID per User

Go to Extension and Trunk > Trunk and edit the trunk.
Click the Outbound Caller ID tab and click Add.
Assign caller IDs to extensions (individually, shared or as a range).
Click Save and Apply.

Australian Dial Patterns

Pattern	What it matches
0.	Any number starting with 0 (local and mobile)
13.	13 numbers (six-digit)
1300.	Any 1300 number
1800.	Any 1800 number
+61.	Any E.164-format Australian number

Key Notes

Item	Details
Route priority	If a number matches several patterns, the highest-priority route wins
E.164 format	For Comms Channel trunks, strip the leading 0 and prepend +61
13 / 1300 / 1800	Add these patterns explicitly, they are often missed
Business hours	Set in Call Control > Business Hours and Holidays
Default inbound route	New systems route all inbound calls to the default IVR

Watch the demo video below

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Video 2 of 3

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