Troubleshooting Common Issues in Yeastar Linkus
Published:
Overview
Use this guide to resolve the most common Linkus issues before contacting your administrator or provider.
Common Issues & Fixes
| Issue | What to check |
|---|---|
| Linkus shows No Service | Check your internet connection. Sign out and back in. Confirm the server address with your administrator. |
| Calls not ringing on my device | Check Linkus is open and your status is not Do Not Disturb. Confirm Linkus notifications are allowed. |
| Poor audio quality | Check your internet speed. Switch from Wi-Fi to a wired connection. Close bandwidth-heavy applications during calls. |
| Cannot hear the caller (one-way audio) | Check the correct microphone and speaker are selected in Linkus audio settings. Mute and unmute. If it persists, contact your administrator. |
| Voicemails not arriving by email | Check your spam or junk folder. Ask your administrator to confirm your email address. |
| Linkus not ringing on mobile | Enable push notifications for Linkus and disable battery optimisation. |
| Cannot log in to Linkus | Confirm your extension number and password (case-sensitive). Ask your administrator for a password reset. |
Steps to Report an Unresolved Issue
- Note a description of the problem.
- Note the device and app you are using (for example, Linkus Mobile on iPhone 15).
- Note when the issue first occurred.
- Contact your provider with these details.
Key Notes
| Item | Details |
|---|---|
| First check | Internet connection and sign out / sign in |
| Do Not Disturb | A common cause of calls not ringing |
| Mobile | Push notifications on, battery optimisation off |
| Password reset | Handled by your administrator |
| Related | Yeastar Linkus: Login Issues / Password Reset |
