Using the Yeastar Queue Panel as a Call Centre Agent
Published:
Overview
The Queue Panel is the agent interface for call centre work. It shows your active and waiting calls, manages your availability and displays customer information for each call.
Steps to Log In to a Queue
- Open Linkus and go to Call Centre > Queue Panel.
- Select the queue you want to join from the dropdown.
- Click Log In. Your status changes to Available and you start receiving queue calls.
Managing Your Status
| Option | What it does |
|---|---|
| Pause | Temporarily stops queue calls without logging out, use for breaks or wrap-up |
| Log Out | Removes you from the queue entirely |
Steps to Handle a Queue Call
- When a queue call arrives, it rings your extension. Answer as normal.
- Customer information (if your CRM is integrated) appears in the panel.
- After the call, select a Disposition Code to label the outcome (for example, Resolved or Callback Requested).
Key Notes
| Item | Details |
|---|---|
| Plan | Enterprise and Ultimate plans |
| Pause vs Log Out | Pause for short breaks; Log Out at the end of your shift |
| Customer info | Requires a CRM integration |
| Disposition codes | Configured by your administrator |
