Using the Yeastar Operator Panel as a Receptionist
Published:
Overview
The Operator Panel is a web-based console for receptionists and front-desk staff. It shows all active calls across the business in real time and replaces a physical switchboard.
Operator Panel Sections
| Section | What it shows |
|---|---|
| Active Calls | All inbound and outbound calls in progress across the business |
| Extensions Panel | Real-time status of all extensions: green (available), red (busy), grey (offline) |
| Queues Panel | Calls waiting in queues and agents handling queue calls |
| Ring Groups Panel | Calls ringing to ring groups and which extensions are ringing |
Steps to Distribute a Call
- Locate the incoming call in Active Calls.
- Check the target extension shows green (available) in the Extensions Panel.
- Drag and drop the call onto that extension.
- The call transfers to the extension immediately.
Key Notes
| Item | Details |
|---|---|
| Green | Extension available, safe to transfer |
| Red | Extension busy, avoid transferring |
| Grey | Extension offline, avoid transferring |
| Access | Requires Operator Panel permission from your administrator |
