Yeastar Linkus Presence: Setting Your Availability Status
Published:
Overview
Presence shows your real-time availability to colleagues in the contacts list, Operator Panel and team chat.
Status Types
Linkus has six presence statuses:
| Status | What it tells colleagues |
|---|---|
| Available | Ready for calls and messages |
| Away | Stepped away for a moment |
| Business Trip | Out of the office, may be slower to respond |
| Do Not Disturb | Not taking calls, calls are not delivered to you |
| Lunch Break | On a break |
| Off Work | Finished for the day |
Steps to Change Your Status
- Desktop / Web: click your profile picture at the top-left of Linkus and select a status.
- Mobile: tap Me (or your profile), then Current Presence, and select a status.
- Optionally, add a note (for example, In a meeting until 2pm).
Steps to Customise What Each Status Does
- Go to Preferences > Presence (mobile: Me > Current Presence > Presence).
- Select a status.
- Set its call forwarding, ring strategy and options, for example, forward calls to your mobile when you are on Business Trip.
- Save. The settings switch automatically whenever you change status.
Key Notes
| Item | Details |
|---|---|
| Do Not Disturb | Supports call forwarding set to Always only, remember to switch it off |
| Automatic switching | Your administrator can switch statuses with business hours (e.g. Off Work after hours) |
| Queue agents | Agent Status Auto Switch can log you in or pause you in a queue when your status changes |
| Where it shows | Your status and note appear in contacts, chat and the Operator Panel |
