Yeastar Linkus Call Controls: Hold, Transfer, Park & Mute
Published:
Overview
During an active call in Linkus, you have a full set of call controls. This guide explains what each control does and when to use it.
Call Controls Explained
| Control | What it does | When to use it |
|---|---|---|
| Mute | Silences your microphone. The call stays connected. | To speak to someone nearby without the caller hearing. |
| Hold | Places the caller on hold with hold music. | When you need time to look up information. |
| Transfer (Blind) | Sends the call directly to another extension without speaking to them first. | When the recipient is available and no introduction is needed. |
| Transfer (Warm) | Holds the caller, dials the recipient so you can speak first, then connects. | To introduce the caller or check availability first. |
| Park | Places the call in a shared parking spot any team member can pick up. | When someone else needs to take the call from their device. |
| Record | Starts recording the current call (if ad-hoc recording is enabled). | To capture important call details for later. |
Steps to Transfer a Call
- During an active call, click Transfer.
- Choose Blind Transfer or Attended Transfer (warm).
- Enter the extension or select the contact.
- For a warm transfer, speak to the recipient, then click Complete Transfer.
Key Notes
| Item | Details |
|---|---|
| Visible controls | Depend on how your system is configured |
| Record | Requires ad-hoc call recording to be enabled |
| Park | Parked calls can be picked up from any team member's device |
| Missing a feature? | Contact your administrator to enable it |
