CommsMobile Travel Packs 2.0: Options, Activation & Usage Rules
Published:
Overview
PAYG roaming is not available on CommsMobile 2.0 plans. International Roaming is enabled by default across all 2.0 services. When a customer's device connects to a roaming network overseas, they automatically receive a welcome SMS and can reply with a pack code to activate a travel pack.
Steps to Activate a Travel Pack
- Confirm the destination country is one of the 68 covered destinations (see Key Notes below).
- On arrival, once the device connects to an available roaming network, the welcome SMS is sent automatically, no setup required beforehand (Data Only plans are the exception: these have roaming disabled by default and can't receive the activation SMS).
- Reply to the welcome SMS with the relevant pack code: ROAM5 (7-Day Pack), ROAM10 (14-Day Pack), or ROAM3 (3-Day BizPack). SMS to 179 is toll-free and works from overseas.
- The pack is only charged once the customer generates their first roaming activity (call, SMS, or data). Receiving the welcome SMS does not trigger a charge.
- To check remaining balance or expiry at any time, SMS 'bal' to 179.
- If an allowance runs low mid-trip, reply to 179 with a new pack code to add another pack. Packs do not auto-renew; the customer must actively request a new one.
Key Notes
| 7-Day Pack | $51.15 inc GST, 30 min voice, 30 SMS, 5GB data, valid 7 days from first use, code ROAM5 |
| 14-Day Pack | $82.50 inc GST, 60 min voice, 60 SMS, 10GB data, valid 14 days from first use, code ROAM10 |
| 3-Day BizPack | $93.50 inc GST, 300 min voice, 300 SMS, 3GB data, valid 3 days from first use, code ROAM3 |
| Auto-renewal | None. Packs do not auto-renew; customer must text a new pack code to top up |
| Usage alerts | SMS alerts at 50% and 85% of each allowance (voice, SMS, data tracked separately); final alert at 10MB / 5 minutes / 5 SMS remaining |
| What draws from the pack | Outbound calls, inbound calls (both directions count against voice minutes), outbound SMS, and all data (upload & download) |
| What's free | Inbound SMS. Does not draw from the allowance and is not charged |
| Independent allowances | Voice, SMS, and data are tracked separately; exhausting one doesn't affect the others |
| Pricing | Roaming pack prices are fixed and the same across all providers |
| Not available on | Data Only plans |
| Covered destinations (68) | Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India (excludes Bihar, Orissa, UP East, West Bengal), Indonesia, Ireland, Israel, Italy, Japan, Kenya, South Korea, Latvia, UK Channel Island (Guernsey), Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK, USA, Vanuatu, Vietnam, Isle of Man |
Troubleshooting: Travel Pack Not Working
If a customer isn't receiving the welcome SMS, can't connect to a roaming network, or their pack code isn't activating, work through these checks before escalating.
Not receiving the welcome SMS
- Confirm the destination is one of the 68 covered countries (see Key Notes above).
- Confirm the service isn't on a Data Only plan — these have roaming disabled by default and can't receive the activation SMS.
- Confirm Roaming is turned ON in the device settings.
- Restart the phone to force a fresh network registration.
No signal / not connecting to a roaming network
- Turn Airplane Mode ON, wait 10 seconds, then turn it OFF.
- Restart the device.
- Search for networks manually instead of automatically. On Android: Settings > Network & Internet > Mobile Network. On iOS: Settings > Mobile Data > Mobile Data Options > Network Selection, then turn off automatic selection.
- Remove and reinsert the SIM (or confirm the eSIM profile is active).
- Check for a recent SIM swap or plan change — either will cancel an active pack immediately.
- Test the SIM in another handset to rule out a device fault.
Pack code (ROAM5 / ROAM10 / ROAM3) not activating
- Confirm the SMS was sent to 179.
- Confirm the code was typed exactly as listed (e.g. ROAM5, not Roam 5).
- SMS 'bal' to 179 to check whether a pack is already active — only one pack can run at a time.
If none of the above resolves the issue, the customer should contact their CommsMobile provider for further assistance.
Reporting a Problem to CommsChannel
If troubleshooting doesn't resolve the issue, partners should escalate to CommsChannel with the following details:
- Customer name and service number
- Current country and roaming network name (screenshot of a manual network scan if possible)
- Pack code sent and approximate activation time
- Device make, model, and OS version
- Error message shown on the device (e.g. "No Service", "Forbidden", "Unable to register")
- Whether Roaming and Mobile Data are turned ON (with screenshot)
- Troubleshooting steps already attempted
Submit escalations via the CommsChannel Partner Portal, or email helpdesk@commschannel.com.au with the subject line: Travel Pack Roaming Issue – [Service Number].
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