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Call Recording Activation in Yeastar: Admin Guide

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Overview

This article explains how PBX administrators can enable and manage Call Recording for users in Yeastar P-Series Cloud Edition PBX. Call Recording allows inbound and outbound calls to be automatically or manually recorded for quality assurance, training, or compliance purposes. It covers global settings, per-extension and per-route settings, user access, storage, and where to find recordings.

Prerequisites

  • You have Administrator access to the PBX.
  • Your subscription plan includes call recording functionality.
  • Sufficient storage space is available in the PBX or connected cloud storage.

Step 1: Log in to the PBX Admin Portal

  1. Open your browser and log in to your Yeastar P-Series Cloud PBX Admin Portal.
  2. Use your Administrator credentials to sign in.

Step 2: Enable Global Call Recording (Optional)

  1. Go to Settings > PBX > Call Features > Call Recording.
  2. Toggle Call Recording on.
  3. Under Recording Settings, you can configure:
    • Recording Format (e.g., WAV or MP3)
    • Recording Storage Location (PBX storage, network storage, or external server)
    • File Retention Period (how long recordings are kept before automatic deletion)
  4. Click Save to apply settings.

Step 3: Enable Recording for Specific Extensions

  1. Navigate to Extensions > Edit Extension for the user you want to enable recording for.
  2. Click on the Features tab.
  3. Under Call Recording, choose one of the following options:
    • Always Record: all inbound and outbound calls are automatically recorded.
    • Record External Calls Only: only calls with external numbers are recorded.
    • Record Internal Calls Only: only internal calls are recorded.
    • Record on Demand: users can manually start/stop recording during a call.
    • Disable: recording is turned off for this extension.
  4. Click Save and Apply to enable recording for that user.

Step 4: Configure Recording for a Specific Route (Optional)

  1. Go to Call Control > Inbound/Outbound Routes.
  2. Edit the route where recording should apply.
  3. In Recording Settings, select Always Record, Don't Record, or Inherit.
  4. Click Save, then Apply Changes.

Step 5: Allow Users to Access Recordings (Optional)

  1. Go to Settings > System > User Permission.
  2. Enable the permission Access Call Recording Files for the desired user or user group.
  3. Save changes.

This allows users to listen, download, or manage their recordings through the Linkus Web or Desktop Client.

Step 6: Review and Manage Recordings

  1. Go to Monitor > Call Recording.
  2. You can:
    • Search recordings by user, number, date, or call direction.
    • Listen to recordings directly.
    • Download or delete recordings as needed.

Optional: External Storage Integration

If you prefer to store recordings externally:

  1. Go to Settings > Storage > External Storage.
  2. Add and connect your FTP Server, SFTP Server, or NAS Storage.
  3. Select this storage as the Recording Storage Location.

Key Notes

ItemDetails
Access controlOnly administrators or authorized users can manage or delete recordings
StorageConfirm sufficient storage capacity is available before enabling global recording
ComplianceComply with local privacy and call recording regulations, notify all parties as required
RetentionRegularly archive or back up older recordings for best performance
On Demand controlExtensions set to Record on Demand can start/stop recording via Linkus Desktop or Mobile using the record button during active calls
Menu namesMenu names can vary slightly between PBX firmware versions. If a menu is not where this guide says, search the Admin Portal for "Recording"

Support

If you encounter any issues or need advanced recording configurations, contact Helpdesk@commschannel.com.au or visit www.commschannel.com.au.
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