Yeastar Linkus - Login Issues | Password Reset
Resolving Linkus Login Issues – Invalid Password and Reset
If a user is unable to log in to the Linkus app due to a forgotten or invalid password, the password can be reset either by the Administrator through the PBX Admin Portal or by the user directly from their Linkus client.
Reset Password from the Admin Portal (Administrator Access)
If users are unable to reset their password, an Administrator can manually reset it from the Yeastar P-Series Cloud Edition Admin Portal.
Log in to the Yeastar P-Series Cloud Edition Admin Portal.
Navigate to Extensions → Edit Extension → General Settings.
Under the User Information section, click Reset Password.
Choose one of the following options:
- Enter a new password manually, or
- Send Reset Link to the user’s registered email address.Click Save and then Apply Changes.
Notify the user to update their Linkus login credentials with the new password.
💡 Tip: For security, encourage users to create strong passwords and avoid reusing old ones.
Reset Password from Linkus Desktop or Mobile Client (End User Access)
If you’ve forgotten your password or receive an “Invalid Password” message in the Linkus app, you can reset your password directly from the client.
Open the Linkus Desktop or Mobile App.
On the login screen, select Forgot Password?
Enter your registered email address or username.
You will receive a password reset email from the PBX system.
Follow the link in the email to create a new password.
Return to the Linkus app and log in using your updated credentials.
⚠️ Note: If you do not receive a password reset email, check your spam or junk folder. If the issue persists, contact your system administrator to reset it from the Admin Portal.
