Enable Call Recording in Yeastar P-Series Cloud Edition (Admin Guide)

Overview

This article provides step-by-step instructions for system administrators to enable and manage call recording in the Yeastar P-Series Cloud Edition PBX.

This article explains:

• How to enable call recording globally

• How to configure recording for specific extensions or trunks

• How to access and manage recorded files

• Important notes and storage considerations

Enable Global Call Recording

To enable call recording across the system:

1. Log in to the Yeastar P-Series Cloud Edition PBX Admin Portal.

2. Go to PBX Settings → Call Features → Recording.

3. Enable the Call Recording option by toggling it ON.

4. Under Recording Settings, configure:

   • Recording File Format – Choose between .wav or .mp3.

   • Recording Storage Location – Select Local Storage, Network Storage, or Cloud Storage (if configured).

   • Recording Retention Policy – Define how long recordings should be kept before automatic deletion.

5. Click Save or Apply to activate the settings.

Configure Recording for Specific Extensions

To enable recording for individual extensions:

1. Navigate to Extensions → Edit Extension → Call Control.

2. Under Call Recording, choose the desired recording mode:

   • Always – All inbound and outbound calls are recorded.

   • On Demand – Users can start/stop recording manually from their phone or Linkus app.

   • Disable – Recording is turned off for this extension.

3. Click Save and then Apply Changes.

Configure Recording for Specific Trunks

To enable recording for calls via a specific trunk:

1. Go to Call Control → Inbound/Outbound Routes.

2. Edit the route where you want call recording enabled.

3. In the Recording Settings section, select the preferred recording option (e.g., Always Record, Don’t Record, or Inherit).

4. Click Save and Apply Changes.

Access and Manage Recorded Files

To view or download recorded calls:

1. Go to Monitor → Call Recordings in the admin portal.

2. Use filters to search by date, extension, or call direction.

3. You can:

   • Play recordings directly from the web interface.

   • Download recordings to your local system.

   • Delete recordings to free up storage.

⚠️ Note: Access to call recordings may be restricted based on user roles and permissions. Only administrators or authorized users can manage or delete recordings.

Important Notes

• Ensure you have sufficient storage capacity before enabling global recording.

• Comply with local privacy and call recording regulations — notify all parties as required.

• For best performance, regularly archive or back up older recordings.

• Users with “On Demand” recording enabled can control recording via Linkus Desktop or Mobile App using the record button during active calls.