SIP DID / Number Porting Request Guidelines
Number Porting Request Guidelines
Overview
If you would like to port your number(s) to our network, or if your inquiry relates to number porting, please review the details below before submitting your request.
This article explains:
• The types of number ports (CAT A and CAT C)
• The estimated timeframes for each
• The required documents for GEO (landline) and virtual mobile numbers
• Important notes to ensure smooth processing
Types of Number Ports
CAT A Port
CAT A ports typically include single numbers (non-series numbers) and are simpler to process.
Estimated timeframe: 8–10 business days
CAT C Port
CAT C ports generally include series blocks or numbers with complex services attached. These ports often require additional validation and coordination with upstream carriers.
Estimated timeframe: 2–4 weeks (business days)
Required Information
For GEO (Landline) DIDs
Please provide the following:
• A recent invoice dated within the last 3 months
• Customer name and address (must match the current provider’s records)
• List of numbers to be ported
• Account number
For Virtual Mobile Numbers
Please provide:
• All documents listed above for GEO DIDs
• The Porting Account Number (PAN) associated with each mobile number. This is an 8 Digit PAN number starting with digit 3.
Important Notes
• Ensure all details match the records with your existing provider to avoid delays.
• Missing or incorrect information may result in porting request rejection.
• Our support team will guide you through each step of the process and keep you updated on progress.
For detailed insights related to the Number porting, please refer to the below information:
1. Inbound Numbers (13, 1300, and 1800)
Required Information
Below is the information required when porting 13, 1300, or 1800 numbers:
| Number Type | Service Number | Project/Site Name | Losing Provider | Losing Account # | IPND Information |
|---|---|---|---|---|---|
| 13 Numbers | Required | Required | Required | Required | Required if Commschannel is submitting IPND for Wholesale Partner. For virtual numbers, please provide full name, alternate contact number, and address. |
| 1300 Numbers | Required | Required | Required | Required | – |
| 1800 Numbers | Required | Required | Required | Required | – |
Estimated Porting Timeframes
| Number Type | Approval | Cutover | Total Timeframe | Cancellation Notice |
|---|---|---|---|---|
| 13 Numbers | 7–10 Business Days | 2–3 BD after acceptance | 9–13 BD | 2 BD prior to cutover |
| 1300 Numbers | 7–10 Business Days | 2–3 BD after acceptance | 9–13 BD | 2 BD prior to cutover |
| 1800 Numbers | 7–10 Business Days | 2–3 BD after acceptance | 9–13 BD | 2 BD prior to cutover |
2. Australian Geographical / Fixed Numbers (Category A & C)
Australian Geographical number ports are classified as:
-
Category A (Cat A): Simple, single numbers
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Category C (Cat C): Complex or multiple linked numbers
Required Information
| Number Type | Service Number | Project/Site Name | Losing Provider | Losing Account # | IPND Information |
|---|---|---|---|---|---|
| AU Geo Numbers – Cat A | Required | Required | Required | Required | Required if Commschannel is submitting IPND for Wholesale Partner. Include full name, alternate contact number, and address. |
| AU Geo Numbers – Cat C | Required | Required | Required | Required | – |
Estimated Porting Timeframes
| Number Type | Approval | Cutover | Total Timeframe | Cancellation Notice |
|---|---|---|---|---|
| Cat A | 5–7 Business Days | 5–7 BD after acceptance | 10–14 BD | 2–3 BD prior to cutover |
| Cat C | 15–20 Business Days | Min. 10 BD after acceptance | 25–30 BD | 2–3 BD prior to cutover |
3. Australian Mobile Numbers (614 and 04)
Porting mobile numbers requires Pre-Porting Verification (PPV) under ACMA Porting Rules.
When PPV SMS Is Required
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A PPV SMS is sent to the mobile number within minutes of submission.
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The customer must reply “YES” to authorise the port.
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Once verified, the port completes within 2–3 business hours.
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Mobile ports cannot be scheduled for a specific date/time.
If the PPV SMS is not received or declined, please contact Commschannel to arrange an alternative verification process.
When PPV SMS Is Not Required
-
Commschannel submits and validates the porting request with the losing provider.
-
Once validated, the port completes within 2–3 business hours.
Required Information
| Number Type | Service Number | Project/Site Name | Losing Provider | Losing Account # | IPND Information | PPV |
|---|---|---|---|---|---|---|
| AU Mobile Numbers | Required | Required | Required | Required | Required if Commschannel is submitting IPND (Full name, contact number, address). | Required when moving between Tier 1 carriers |
Estimated Porting Timeframes
| Number Type | Approval | Cutover | Total Timeframe | Cancellation Notice |
|---|---|---|---|---|
| AU Mobile Numbers | N/A | 2–3 hours from submission | 2–3 hours total | Not available |
4. New Zealand Local & Toll-Free Numbers (0800, 0508, and 64)
Important Note
In New Zealand, validation occurs on the morning of the scheduled cutover date.
If validation fails, Commschannel will contact the Wholesale Partner for corrections.
If updated details are provided within two hours, the port may proceed; otherwise, it will be rescheduled.
Required Information
| Number Type | Service Number | Project/Site Name | Losing Provider | Losing Account # | Address |
|---|---|---|---|---|---|
| NZ Geo / Local Numbers | Required | Required | Required | Required | Required |
| NZ Toll-Free Numbers | Required | Required | Required | Required | Required |
Estimated Porting Timeframes
| Number Type | Approval | Validation | Cutover | Total Timeframe | Cancellation Notice |
|---|---|---|---|---|---|
| NZ Geo / Local Numbers | 15–20 BD | On the day of cutover | 5–7 BD after acceptance | 20–27 BD | 2–3 BD prior to cutover |
| NZ Toll-Free Numbers | 15–20 BD | On the day of cutover | 5–7 BD after acceptance | 20–27 BD | 2–3 BD prior to cutover |
Additional Notes
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Ensure all account details match the losing carrier’s records exactly to avoid rejections.
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Porting timeframes depend on the losing provider’s responsiveness and carrier availability.
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For large or complex ports, schedule changes may attract reschedule fees.
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Commschannel Support can provide updates on porting status and assist with rejected cases.
