Message2Text on CommsMobile (Voicemail-to-Text)

Overview

Message2Text is a Value-Added Service that turns a missed call into a text message. It is available on CommsMobile 2.0 plans.

How Message2Text works

When a call to the service goes unanswered, the caller is invited to leave a short voice message instead of reaching voicemail. That message is transcribed to text and delivered to the subscriber as an SMS. The subscriber reads it at a glance — no dialling in to a mailbox to listen back. Because it lands as a normal SMS, the message stays in the messaging thread for later reference.

Message2Text or Voicemail — which to use

A service can run one missed-call messaging system at a time, never both. The practical difference:

• Voicemail — the caller leaves an audio message; the subscriber dials in to listen.
• Message2Text — the caller's message is transcribed and arrives as an SMS to read.

Message2Text suits subscribers who prefer reading to listening, or who are often somewhere they can't take a call. Turning it on disables voicemail, and any call forwarding to voicemail must be off or Message2Text won't work.

Steps to request Message2Text on a service

On 2.0 plans the Features tab in the Comms Portal is view-only, so this change is made by our team on request.

1. Email helpdesk@commschannel.com.au (or call) with the mobile service number and a request to enable Message2Text.
2. Confirm the service should move from Voicemail to Message2Text — the two cannot run together.
3. We action the change and confirm once the order is complete.

Key Notes