How to Temporarily Block Data & Calls on a CommsMobile Service
Published:
Note — CommsMobile 2.0 services: Changes through Service > Features are temporarily unavailable for 2.0 services, so the steps below currently apply to 1.0 services. Partner access for 2.0 is on the way; once live the process will be identical to 1.0. To change a feature on a 2.0 service in the meantime, contact us at helpdesk@commschannel.com.au.
Overview
Apply a reversible block to a customer's CommsMobile service that stops voice calls and mobile data while keeping SMS active and the service ready for quick reinstatement. Useful for non-payment holds, lost handsets pending replacement, or customer-requested suspensions.
Steps to Block Data & Calls
- Log into the Comms Portal.
- Locate the customer's service (by MSISDN or service search) and open it.
- Navigate to Service > Features.
- Locate the following features and set them to the action shown:
| Feature Code | Action | Effect |
|---|---|---|
| OBAIC | Activate | Bars all incoming calls |
| OBAOC | Activate | Bars all outgoing calls |
| GPRS | Deactivate | Stops mobile data |
| snGS1 | Deactivate | Stops the GPRS subscription |
- Confirm the changes. The block applies immediately to the service.
- To reverse the block, return to the same path and reverse each toggle (set OBAIC and OBAOC to Inactive, set GPRS and snGS1 back to Active).
Key Notes
| Item | Details |
|---|---|
| Emergency Calls | Triple Zero (000) calls remain available regardless of the block. This is mandated by ACMA. |
| SMS | Remains active by default. To also block SMS, set GSMS and GSMST to Inactive in the same Features list. |
| Voicemail | If voicemail (GVMS) stays active, inbound callers will still divert to the customer's voicemail. Set GVMS to Inactive if not desired. |
| Reversibility | Reversing the four toggles restores full service. No re-provisioning, porting, or eSIM re-issue required. |
| Billing | The service continues to bill during the block. For billing suspension, raise a cancellation request via the Partner Dashboard instead. |
| Roaming | If the service is roaming when the change is applied, propagation may be delayed until the next network registration. |
| No Portal Access? | If you don't have Comms Portal access for the customer's service, email helpdesk@commschannel.com.au with the MSISDN and we'll apply the change for you. |
