Bria (Softphone App) Start Up Log - MAC OS

If Bria is failing to run on your Windows or Mac computer, a support representative may ask you to create and send a startup log to help diagnose the issue.

Creating a Startup Log on MacOS

Open "Terminal" (often found in the "Other" group when you open "Launchpad"), then in the terminal window type:

cd /Applications

There is a space between cd and /Applications.

Launch Bria with the "-log" option by typing:

open "Bria.app" --args -log

Then hit Enter.

Bria should start, and diagnostic logs should get written to this file:

/Users/USERNAME/Library/Application Support/CounterPath Corporation/Bria/6.0/default_user/Logs/Log.txt

USERNAME in this case refers to the name of the Mac user account that installed softphoneApp.

The "Library" folder is hidden by default. You can reveal it by selecting "Go" in Finder, then holding the "Control" key. An entry for "Library" should appear in the list of destinations.

Please forward this log to Commschannel by attaching it to your open ticket with helpdesk@commschannel.com.au.

Bria (Softphone App) Start Up Log - MAC OS

How Do I Create a Startup Log?

If Bria is failing to run on your Windows or Mac computer, a support representative may ask you to create and send a startup log to help diagnose the issue.

Creating a Startup Log on MacOS

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