Bria (Softphone App) Start Up Log - Windows

Creating a Startup Log in Windows

You can run Bria from a command prompt by pressing "Windows Key + R". This will bring up a run command window. if you installed Bria in the default location, the path should be:

C:\Program Files (x86)\CounterPath\Bria\bria.exe -log

The log file can be found in:

C:\Users\(USERNAME)\AppData\Roaming\CounterPath Corporation\Bria\6.0\default_user\Logs

(USERNAME) in this case refers to the name of the Windows account that installed Bria. Also, the AppData folder is hidden by default; you can navigate to it by entering %APPDATA% in the address bar in Windows Explorer.

Please forward this log to Commschannel by attaching it to your open ticket with helpdesk@commschannel.com.au

Bria (Softphone App) Start Up Log - Windows

How Do I Create a Startup Log?

If Bria is failing to run on your Windows or Mac computer, a support representative may ask you to create and send a startup log to help diagnose the issue.

Creating a Startup Log in Windows

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