Viewing Service Usage & CDRs in the Comms Portal
Published:
Overview
The Usage tab in the Comms Portal allows partners to view data, SMS/MMS, and call activity for any active service — including a 30-day usage trend chart and detailed CDRs (Call Detail Records) that can be filtered by date, record type, origin, and destination.
Steps to View Usage & Apply Filters for a Service
- Log in to the Comms Portal.
- Navigate to Services and select the service you want to inspect.
- Click the Usage tab from the service menu (alongside Overview, Features, Travel Packs, Activity, and Advanced).
- The Usage Trends chart loads automatically, showing the last 30 days of activity across three metrics: Data Usage (MBs), SMS Usage, and Call Seconds. Each metric is represented by a separate colour-coded line on the chart.
- Scroll down to the Usage Detail Records table to view individual CDRs. The table includes the following columns:
Column Description Customer Account The account the service belongs to Phone Number The mobile number for the service Record Type Call, SMS, Data, or Travel Pack Start Date When the usage event began End Date When the usage event ended Duration / Amount Call duration in seconds or data in MBs Origin The originating number or source Destination The destination number or endpoint Price Charge applied for the record Extra Info Additional metadata for the record Region Geographic region of the usage event - To filter CDRs, open the Filters panel on the right side of the screen.
- Under Origin, select This Service to show only records originating from this service, or Any to include all. Optionally, type a number in the Search origin number field.
- Under Destination, apply the same logic — select This Service, Any, or search for a specific destination number.
- Under Date Filters, set a Start Date and End Date to narrow the results to a specific period.
- Under Record Type Filters, tick one or more of: Call, SMS, Data, or Travel Pack to limit results to that record type.
- Click Apply to run the filtered query. Click Clear All to reset all filters.
Key Notes
| Item | Details |
|---|---|
| No UDR Records message | If no records appear, the service had no billable activity in the selected date range, or the filters are too narrow |
| Usage Trends chart | Always displays the last 30 days regardless of date filters — filters only apply to the CDR table below |
| Record Type: Travel Pack | Appears as a filter option when the service has an active or recently used Travel Pack add-on |
| Date range default | The default date range is the last 30 days — always adjust this if investigating older usage |
| CDR columns | All 11 columns are visible by default; the Tariff Codes button at the top right provides reference pricing codes |
| Advanced View | Not required for this feature — the Usage tab is accessible from the standard service view |
🎥 Watch the demo video below
[Video placeholder — embed Vimeo demo here once recorded]
