Viewing Service Usage & CDRs in the Comms Portal
Published:
Overview
The Usage tab in the Comms Portal allows partners to view data, SMS/MMS, and call activity for any active service, including a 30-day usage trend chart and detailed CDRs (Call Detail Records) that can be filtered by date, record type, origin, and destination.
Steps to View Usage & Apply Filters for a Service
- Log in to the Comms Portal.
- Navigate to Services and select the service you want to inspect.
- Click the Usage tab from the service menu (alongside Overview, Features, Travel Packs, Activity, and Advanced).
- The Usage Trends chart loads automatically, showing the last 30 days of activity across three metrics: Data Usage (MBs), SMS Usage, and Call Seconds. Each metric is represented by a separate colour-coded line on the chart.
- Scroll down to the Usage Detail Records table to view individual CDRs. The table includes the following columns:
| Column | Description |
|---|---|
| Customer Account | The account the service belongs to |
| Phone Number | The mobile number for the service |
| Record Type | Call, SMS, Data, or Travel Pack |
| Start Date | When the usage event began |
| End Date | When the usage event ended |
| Duration / Amount | Call duration in seconds or data in MBs |
| Origin | The originating number or source |
| Destination | The destination number or endpoint |
| Price | Charge applied for the record |
| Extra Info | Additional metadata for the record |
| Region | Geographic region of the usage event |
- To filter CDRs, open the Filters panel on the right side of the screen.
- Under Origin, select This Service to show only records originating from this service, or Any to include all. Optionally, type a number in the Search origin number field.
- Under Destination, apply the same logic: select This Service, Any, or search for a specific destination number.
- Under Date Filters, set a Start Date and End Date to narrow the results to a specific period.
- Under Record Type Filters, tick one or more of: Call, SMS, Data, or Travel Pack to limit results to that record type.
- Click Apply to run the filtered query. Click Clear All to reset all filters.
Key Notes
| Item | Details |
|---|---|
| No UDR Records message | If no records appear, the service had no billable activity in the selected date range, or the filters are too narrow |
| Usage Trends chart | Always displays the last 30 days regardless of date filters, filters only apply to the CDR table below |
| Record Type: Travel Pack | Appears as a filter option when the service has an active or recently used Travel Pack add-on |
| Date range default | The default date range is the last 30 days, always adjust this if investigating older usage |
| CDR columns | All 11 columns are visible by default; the Tariff Codes button at the top right provides reference pricing codes |
| Advanced View | Not required for this feature, the Usage tab is accessible from the standard service view |
