1300 Comms Portal — Assigning a Flow to a Number
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Overview
This guide explains how to link a static number to a call flow in the Fone Dynamics Portal, so that incoming calls on that number are routed through the configured flow.
Steps to Assign a Flow to a Number
- Log in to the 1300 Comms Portal.
- Navigate to Phone Numbers in the sidebar, then select Static Numbers.
- Locate the number you want to configure — use the search field if you have a large number of entries.
- Click Edit on the relevant number.
- Within the edit screen, configure the answering point for the number — there are two options:
- Direct Answer Point — forward the call directly to a destination number
- Flow — route the call through a pre-configured call flow
- Select Flow and click the dropdown that appears.
- Select the appropriate flow from the list of available flows (e.g. Postcode Routing).
- Click Save.
- Incoming calls on this number will now be routed through the selected flow.
Key Notes
| Item | Details |
|---|---|
| Static Numbers | All number configuration is managed under Phone Numbers → Static Numbers |
| Direct Answer Point | Routes the call straight to a destination number without passing through a flow |
| Flow Option | Routes the call through a fully configured call flow — recommended for complex routing logic |
| Flow Dropdown | Only flows that have already been created in the Flow Designer will appear in the dropdown |
| Flow Behaviour | Once assigned, calls follow the full logic of the selected flow — including any routing, conditions, or hangup rules defined within it |
| Reassigning | A number’s flow assignment can be updated at any time by returning to Edit and selecting a different flow |
