1300 Comms Portal — Setting Up Postcode Routing

Overview

This guide explains how to configure a postcode-based call routing flow in the 1300 Comms Portal Flow Designer, routing incoming calls to different endpoints based on the caller’s postcode input.

Steps to Set Up Postcode Routing

1. Log in to the 1300 Comms Portal.
2. Navigate to the Flow Designer.
3. Click New Flow, enter a name for the flow (e.g. Postcode Routing), and click Create.
4. Locate the Location action in the actions panel and select the Postcode option.
5. Drag the Postcode action onto the canvas and connect it to the Incoming Call node.
6. Click on the Postcode action to configure it.
7. Click Browse and upload the CSV file that contains the postcode-to-number mapping.
8. Click Save on the Postcode action.
9. Configure the two routing paths the postcode node creates:
   • Condition Met — the caller’s postcode matches an entry in the CSV file; the call is forwarded to the corresponding endpoint defined in the file
   • Condition Not Met — the postcode does not match any entry in the CSV file; set this path to Hangup or an alternative routing action
10. Click Save to save the flow, then click Publish to make the flow live.

Steps to Prepare the Postcode CSV File

1. Create a CSV file with two columns:
   • Column 1 — Postcode (e.g. 2000)
   • Column 2 — Destination number the call should route to
2. Add one row per postcode-to-number mapping.
3. Save the file in CSV format and upload it via the Postcode action in the flow.

Key Notes

🎥 Watch the demo video below