1300 Comms Portal — Setting Up a Holiday Date Node
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Overview
This guide explains how to configure a date-based routing node in the Fone Dynamics Portal Flow Designer, allowing calls to be routed to a different destination on a specific date such as a public holiday.
Steps to Set Up a Holiday Date Node
- Log in to the 1300 Comms Portal.
- Navigate to the Flow Designer and open the relevant call flow.
- Locate the Date action in the actions panel.
- Drag the Date action onto the canvas and position it within the flow where the holiday routing should occur.
- Click on the Date action to configure it.
- Enter the specific date you want this condition to apply to (e.g. a public holiday date).
- Set the Start Time and End Time for the condition on that date (e.g. 9:00 AM to 5:00 PM).
- Add additional time conditions to the same date node if required.
- Select the appropriate Time Zone for the organisation.
- Click Save.
- Configure the two routing paths the date node creates:
- Condition Met — the call arrives on the specified date and time; route this path to the holiday destination or greeting
- Condition Not Met — the call does not match the date condition; route this path as per the normal call flow
- Click Save to save the flow, then click Publish to make the flow live.
Key Notes
| Item | Details |
|---|---|
| Date Action | Used to route calls differently on a specific date, such as a public holiday |
| Date & Time Range | Set the exact date along with a start and end time window for the condition to be active |
| Multiple Time Conditions | Additional time ranges can be added to the same date node to cover split holiday schedules |
| Time Zone | Must be configured to ensure the date condition triggers at the correct local time |
| Condition Met Path | Calls arriving on the specified date and within the time window follow this route |
| Condition Not Met Path | Calls that do not match the date condition continue through the normal call flow |
| Save vs Publish | Use Save to store changes, then Publish to make the updated flow active and live |
