1300 Comms Portal — Setting Up a System Greeting
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Overview
This guide explains how to add a system greeting to a call flow in the 1300 Comms Portal Flow Designer by uploading an audio file that plays to the caller before being forwarded to an answering point.
Steps to Set Up a System Greeting
- Log in to the 1300 Comms Portal.
- Navigate to the Flow Designer and open the relevant call flow.
- Locate the Play action in the actions panel.
- Drag the Play action onto the canvas and position it between the Incoming Call node and the Call answering point.
- Click on the Play action to configure it.
- Click Browse to locate and select an audio file from your system.
- Upload the selected audio file.
- Click Save on the Play action.
- Confirm the flow order is correct — the greeting should play first, then forward the call to the answering point.
- Click Save to save the flow, then click Publish to make the flow live.
Key Notes
| Item | Details |
|---|---|
| Play Action | Used to play an audio greeting to the caller before any call forwarding occurs |
| Audio File | Must be uploaded via the Browse option within the Play action — use an existing audio file from your system |
| Flow Order | Position the Play action before the Call answering point so the greeting plays first on every incoming call |
| Save vs Publish | Use Save to store changes, then Publish to make the updated flow active and live |
| Supported Files | Ensure the audio file is in a supported format before uploading |
🎥 Watch the demo video below
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