1300 Comms Portal — Setting Up a Call Answering Point
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Overview
This guide explains how to configure a basic call answering point within the 1300 Comms Portal Flow Designer, routing an incoming call to a destination number before hanging up.
Steps to Set Up a Call Answering Point
- Log in to the 1300 Comms Portal.
- Navigate to the Flow Designer and open the relevant call flow.
- Locate the Call action in the actions panel.
- Drag the Call action onto the canvas and connect it to the Incoming Call node.
- Click on the Call action to configure it.
- Enter the destination number the call should be forwarded to.
- Assign a name to this answering point (e.g. Test 123).
- Enter a label name at the top of the action node as required.
- Click Save.
- Incoming calls will now be routed to the configured answering point and hung up afterwards.
Key Notes
| Item | Details |
|---|---|
| Answering Point | The destination number or endpoint that receives the forwarded incoming call |
| Call Action | Drag the Call action from the panel and connect it to the Incoming Call node to set up forwarding |
| Naming | Assign a clear name to each answering point (e.g. Test 123) to identify it within the flow canvas |
| Call Hangup | Once the call is forwarded to the answering point, it will automatically hang up afterwards |
| Additional Actions | Further actions can be added to the flow alongside or after the answering point as needed |
