1300 Comms Portal — Using the Flow Designer
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Overview
This guide explains how to create and configure a call flow using the 1300 Comms Portal Flow Designer, including how to use drag-and-drop actions to route incoming calls to the desired endpoint.
Steps to Create a New Flow
- Log in to the 1300 Comms Portal.
- Navigate to the Flow Designer.
- Click Create New Flow.
- Enter a name for the flow (e.g. Test).
- Once the flow is created, the canvas will display an Incoming Call starting point.
- Review the available actions in the panel — these can be dragged and dropped onto the canvas:
- Call — forward the call to a number or endpoint
- Queue — place the caller into a call queue
- Trunk — route the call via a SIP trunk
- Play — play an audio message to the caller
- Menu — present the caller with a keypad menu (IVR)
- Times & Day — route calls based on time of day or day of week
- Date — route calls based on a specific date
- Location — route calls based on caller location
- Voicemail — send the caller to a voicemail box
- Drag the desired action onto the canvas and connect it to the Incoming Call node.
- Click on the action to configure it — enter the destination number or endpoint details and assign a name (e.g. Test).
- Once configured, the flow will route incoming calls from the entry point through to the designated endpoint.
Key Notes
| Item | Details |
|---|---|
| Flow Name | Each flow must be given a unique name at the time of creation |
| Incoming Call Node | Every flow starts with an Incoming Call node — this is the entry point for all call routing |
| Drag & Drop | All actions are added to the canvas by dragging them from the actions panel |
| Call Action | Use the Call action to forward an incoming call directly to a number or endpoint |
| Multiple Actions | Actions can be chained together to build complex call routing logic |
| Endpoint Details | Each action requires a destination number or name to be entered before the flow will route correctly |
