GSM Call Forwarding No Reply – Change Timer

Note — CommsMobile 2.0 services: Changes through Service > Features are temporarily unavailable for 2.0 services, so the steps below currently apply to 1.0 services. Partner access for 2.0 is on the way — once live the process will be identical to 1.0. To change a feature on a 2.0 service in the meantime, contact us at helpdesk@commschannel.com.au.

Overview:
This guide explains how to increase or Decrease the ring time (in seconds) before a call is forwarded when No Reply is configured.

Steps to Update No Reply Timer

1. Log in to Comms Portal
2. Navigate to: Services → Features Tab
3. Select GCFNRy (No Reply Basic)
4. Click Configure / Settings
5. In the popup window:
   • Enter required value in No Reply Timer (do not make changes to the MSISDN Number)
6. Click Update

Post-Change Validation

• Allow a few minutes for the change to process
• Go to Activity Tab
• Confirm the order status is Completed

Important Notes

• Ensure the correct timer value is entered before submitting
• If a mistake is made:
  • Wait a few minutes before attempting another change (avoid conflicts)
• Always check Activity Tab to confirm order completion

Order Failure Handling

• If the order shows Rejected, Cancelled or taking longer than 5 mins :
  • Do not attempt further changes
  • Raise a support request via email
  • Include:
    • Mobile number
    • Issue description (in subject)