GSM Call Forwarding No Reply – Change Timer
Published:
Overview
This guide explains how to increase the ring time (in seconds) before a call is forwarded when No Reply (GCFNY) is configured. 10 seconds is both the default on activation and the minimum — the timer can be raised up to 30 seconds, but cannot be set below 10. This is available as self-service in the Comms Portal for both CommsMobile 1.0 and 2.0 services.
Steps to Update No Reply Timer
- Go to Service > Call Forwarding tab
- Locate the When you don't answer row
- Use the ring timer dropdown next to the number field to select your required duration, between 10–30 seconds
- Click Save forwarding at the bottom of the page — it appears once you've made a change
⚠ Do not change the number field while updating the timer. Only use the ring timer dropdown — changing the number field here will alter the forwarding destination.
Post-Change Validation
- Allow a few minutes for the change to process
- Go to Activity Tab
- Confirm the order status is Completed
Key Notes
| Item | Details |
|---|---|
| Affected plans | CommsMobile 2.0 and 1.0 — self-service via the Call Forwarding tab on both |
| Default timer | 10 seconds on activation — this is also the minimum, so it can only be increased, not decreased |
| Allowed range | 10–30 seconds |
| Number field | Do not change — only use the ring timer dropdown |
| Full setup guide | See How to Set Up Call Forwarding on No Reply to configure the feature and destination from scratch |
| Validation | Always check Activity Tab to confirm order completion |
| If the order fails or is stuck | If status shows Rejected, Cancelled, or is pending longer than ~5 minutes, do not attempt further changes — email helpdesk@commschannel.com.au with the mobile number and issue description in the subject. Do not submit a duplicate order. |
