Viewing AI Agent Call History
Published:
Overview
This guide explains how to access and use the call history log in the portal. History provides a complete record of all calls made by your agents, including recordings, transcripts, post call analysis data, and call metadata.
Steps to View Call History
- Open the sidebar and navigate to History.
- The history log displays all calls across your workspace.
- Click into any call record to view:
- Recording – the audio recording of the call (if recording is enabled)
- Transcript – the full text transcript of the conversation
- Post Call Analysis – extracted data points configured in the Post Call Analysis settings
- Post Call Task Statuses – the outcome status of any post-call actions (e.g., SMS sent, webhook fired)
- Call Metadata – call ID, direction (inbound/outbound), source and destination numbers, Call Flow used, and call duration
Filtering the History Log
- Use the filter options to narrow results by:
- Date range
- Specific agent
- Functions called during the call
- Call dispositions
- Post Call Analysis data points (e.g., filter by a specific extracted value)
- Call direction (inbound/outbound)
- Batch campaign
- Call status
Exporting History
- Click Export to download the filtered history as a CSV file for use in spreadsheet tools or external reporting.
Key Notes
| Item | Details |
|---|---|
| Recording Access | Recordings are only available if recording is enabled in the agent’s Security settings |
| Post Call Analysis Filters | Filter history by specific extracted data points — useful for reviewing calls where a particular outcome occurred |
| CSV Export | Export filtered results to CSV for external analysis or reporting |
| Web Calls | Web demo calls are included in history and will show the session type rather than a phone number |
