Toggle Prior Calls Context
Published:
Overview
This guide explains how to enable or disable Prior Calls Context (AI Memory) for an AI Voice Agent. When enabled, the agent can reference information from previous calls made from the same phone number, allowing for more personalised and context-aware conversations.
Steps to Toggle Prior Calls Context
- Navigate to Call Flows and locate the agent you want to edit.
- Ensure you are in the Advanced View.
- Go to General and click AI Memory.
- Hover over the information icons (?) to review how each setting works.
- Toggle Prior Calls Context on or off as required.
- Click Save to Draft or Publish to Production.
Key Notes
| Item | Details |
|---|---|
| How It Works | When enabled, the agent retains context from previous calls made from the same phone number |
| Web Demo | On the web demo version, the agent remembers context automatically when the same user returns |
| Inbound Use Case | If a caller previously raised an issue, the agent can reference it on a follow-up call |
| Outbound Use Case | If a sales call contact said they were unavailable, the agent can acknowledge that context when calling back |
| Advanced View | Must be enabled to access AI Memory settings |
