Sending Booking Links via SMS

#### Overview
This guide explains how to configure an AI Voice Agent to send a booking link via SMS during or after a call. The booking link is typically sourced from a third-party scheduling tool and can be triggered by the agent when relevant during a conversation.

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#### Steps to Configure a Booking Link

1. Navigate to **Call Flows** and locate the agent you want to edit.
2. Ensure you are in the **Advanced View**.
3. Go to **Data** and click **SMS Actions**.
4. Hover over the **information icon (?)** for additional detail on how this feature works.
5. Toggle the booking link option **on**.
6. Paste the booking link URL into the provided field (e.g., a Calendly link or similar scheduling tool).
7. Click **Save**.
8. Once all changes are made, click **Save to Draft** or **Publish to Production**.

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#### Key Notes

| Item | Details |
|------|---------|
| Link Source | The booking link is typically provided by a third-party scheduling tool such as Calendly |
| Triggering the Link | The agent must be prompted within the call flow to send the booking link when appropriate |
| Advanced View | Must be enabled to access SMS Actions |

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#### 🎥 Watch the demo video below
<div style="padding:56.25% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1170124920?badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" referrerpolicy="strict-origin-when-cross-origin" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Sending Booking Links"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script>

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