CommsMobile Voicemail Guide

Overview

CommsMobile provides a built-in network voicemail service (personal answering service) that lets users receive messages when they can't answer calls. Voicemails are stored on the Telstra Wholesale network and accessed by dialling 101.

Users can record a custom greeting, manage messages, access voicemail remotely or while roaming, and (on 2.0 Plans only) receive limited voicemail-to-text up to approximately 10 seconds.

⚠️ iPhone Users: Check for Live Voicemail First

If the customer is on iPhone with iOS 18 or later, Apple's Live Voicemail may be intercepting voicemails on the device before they reach the CommsMobile 101 mailbox. Live Voicemail is an Apple on-device feature, not a Telstra Wholesale network service.

Use this diagnostic to determine which voicemail is active:

If the issue is with Live Voicemail, advise the customer to open iPhone Settings > Phone > Live Voicemail and toggle it Off. Once disabled, calls will route to the CommsMobile 101 mailbox as normal.

Accessing Voicemail

From your CommsMobile service:

1. Dial 101.
2. Enter your voicemail PIN when prompted. Default PIN: 366141.

From another phone:

1. Dial your mobile number from any handset.
2. When you hear your voicemail greeting, press #.
3. Enter your PIN to access the normal menu.

While roaming internationally:

Send an SMS to +61101. Additional charges may apply.

PIN Setup & Reset

Default PIN: 366141. Try this first if prompted.

To change your PIN:

1. Dial 101.
2. Press 3 for Mailbox Setup.
3. Select Change PIN.
4. Enter a new 6-digit PIN.
5. Re-enter to confirm.

Change Voicemail Greeting

1. Dial 101.
2. You'll hear any new messages first, then access the voicemail main menu.
3. Press 3 for Mailbox Setup.
4. Press 1 for Greetings.
5. Press 1 to re-record your personal greeting.
6. Follow the prompts to save.

Extend Ring Time

To increase the time before voicemail picks up:

1. Dial **61*101*<seconds>#, replacing <seconds> with 15, 20, 25, or 30.
   Example: **61*101*30# for a 30-second ring time.
2. Press Call/Send.
3. A confirmation screen will appear.

Hang-up Message Notifications

Hang-up messages are SMS notifications that tell you when a caller hung up after your greeting without leaving a voicemail.

To turn on or off:

1. Dial 101.
2. Press ** to go to the main menu.
3. Press 3 for Mailbox Setup.
4. Press 6 for Hang-up Message service.
5. Follow the prompts.

Mailbox Settings Menu

Dial 101, then press 3 for Mailbox Setup. The available options:

Press ** at any time to return to the Main Menu.

Need Further Support?

If voicemail issues persist after working through this guide (and ruling out Live Voicemail for iPhone users), email helpdesk@commschannel.com.au with the customer's MSISDN and a description of the issue. Comms Channel will investigate at the network level.

Key Notes