Post Call Analysis
Published:
Overview
This guide explains how to configure Post Call Analysis for an AI Voice Agent. Post Call Analysis allows you to define specific data points to be extracted automatically from each call, which are then available in call history, webhook payloads, post call emails, and post call SMS messages.
Steps to Configure Post Call Analysis
- Navigate to Call Flows and locate the agent you want to edit.
- Ensure you are in the Advanced View.
- Go to Data and click Post Call Analysis.
- Click Add to create a new data point.
- Enter a title for the variable (e.g., Name, Email Address).
- In the description field, write a brief instruction for what the AI should extract, treat this as a mini-prompt (e.g., The caller's first and last name as provided during the call).
- Repeat for each data point you want to capture.
- Optionally, change the Analysis Model to select a different LLM for extraction.
- Click Save when finished.
Key Notes
| Item | Details |
|---|---|
| Description Field | Treat as a mini-prompt, be specific about what to extract |
| Analysis Model | The LLM used to extract post call data can be changed independently |
| Call History | Extracted data points appear in the call history view |
| Webhooks | Post Call Analysis data is included in webhook payloads for CRM and system integration |
| Post Call Notifications | Data points appear in post call SMS and email summaries |
| Advanced View | Must be enabled to access Post Call Analysis settings |
