Wholesale Business Internet: Product Guide (Telstra)

Overview

Business Internet is a premium-grade connectivity service delivered over the Telstra Wholesale fibre network. It provides high-speed, reliable, and scalable internet access designed for business use. With symmetric speeds, options for Standard or Premium service classes, and support for critical business applications, it's a robust alternative to consumer broadband.

Service Options: Standard vs Premium

• Standard Business Internet
  • Reliable connectivity over the Telstra Wholesale fibre network.
  • Ideal for everyday business needs such as cloud apps, email, VoIP, video conferencing, and file sharing.
• Premium Business Internet
  • Enhanced service assurance, faster restoration targets, and higher availability.
  • Designed for organisations where downtime directly impacts operations (e.g. healthcare, finance, critical services).

Bandwidth Profiles

• Multiple symmetric bandwidth tiers available, from lower Mbps profiles through to 1 Gbps and beyond (subject to site qualification).
• Symmetry ensures uploads and downloads are the same speed, which matters for cloud services, video calls, and file collaboration.

IP Attributes

• Each service comes with a static public IPv4 allocation.
• Suitable for hosting servers, VPNs, and remote access.
• Options for multiple IP addresses may be available depending on configuration.

Charges & Costs

Standard Charges

• Monthly Access Charge: varies by bandwidth tier and service class (Standard vs Premium).
• Installation Fee: one-off setup fee.

Special Linkage Charges (SLCs)

• If additional infrastructure is required (e.g. fibre build, trenching, conduit works), SLCs may apply.
• Quoted after site assessment.

Commercial Works

• Covers non-standard requests such as relocation of fibre handoff or extra cabling.
• Charged separately, quoted case-by-case.

Interfaces & Access

• Delivered using Ethernet interfaces.
• Default handoff is RJ45 electrical Ethernet.
• Fibre/optical interfaces may be provided depending on site setup.
• Supports VLANs and enterprise networking configurations.

Service Difficulty Analysis (SDA) & Fault Reporting

• When an issue is reported, CommsChannel performs SDA to identify whether the fault lies in the Telstra Wholesale network or within the customer premises.
• Before logging a fault, customers should:
  • Check internal equipment and cabling.
  • Ensure power is stable.
• Faults are logged with the CommsChannel Helpdesk.
• Restoration timeframes differ between Standard and Premium services (Premium offers faster restoration).

Customer Responsibilities

• Provide suitable facilities for the service (rack space, power, cabling).
• Ensure LAN equipment (router, firewall, switches) is compatible with the Ethernet handoff.
• Maintain and support all equipment beyond the network boundary point.
• Allow technician access for site visits.
• Keep devices/software updated (especially for VoIP/VoWiFi services).

Service Qualification & Ordering

Until Telstra's APIs are stabilised, all updates and provisioning steps will be rolled out by our Provisioning Support Team via helpdesk@commschannel.com.au.

• To initiate Service Qualification (SQ), contact your CommsChannel Account Manager or email sales@commschannel.com.au.
• Your AM will run an SQ with Telstra Wholesale Business Internet (and possibly other carriers).
• You'll receive results outlining:
  • Site availability
  • Bandwidth and service class options
  • Contract terms and monthly charges
  • Any applicable Special Linkage Charges (SLCs) or Commercial Works

Once confirmed, your AM will assist you with finalising the order.

Order Lifecycle Stages

When a Business Internet order is placed, it follows Telstra's standard delivery process. Customers/partners may hear these stage names in updates, so here's what they mean:

1. Site Readiness: the customer confirms the premises are prepared (power available, cabling pathways clear, rack space ready, site access arranged). This is an industry-standard step and applies to all ISPs.
2. Order Accepted: Telstra reviews and accepts the order from CommsChannel. Service feasibility is confirmed and the order is registered in Telstra's systems.
3. Appraisal: a preliminary desktop review by Telstra, identifying potential construction requirements, permits, or access needs before a field visit.
4. Site Assessment: a Telstra field technician inspects the site, confirming cabling requirements, delivery point, power/rack availability, and required permissions.
5. Service Design: Telstra engineers finalise the technical plan for connecting the service, including fibre routes, equipment placement, and construction details.
6. External Construction: outdoor works are completed to connect the premises to Telstra's fibre, which may involve trenching, fibre hauling, or pit/manhole access.
7. Service Installation: the required equipment (e.g. NTU) is installed inside the premises, internal cabling is completed where necessary, and the connection is established to CommsChannel's network.
8. Service Activation: Telstra tests and activates the service. A notification is sent to CommsChannel, and we confirm activation with partners/customers.

Why Choose Business Internet Over Standard Broadband

• Symmetrical high-speed bandwidth.
• Built on Telstra Wholesale's carrier-grade fibre network.
• Choice of Standard or Premium with different restoration targets.
• Better suited to business-critical apps than consumer broadband.
• Supported end-to-end by CommsChannel Provisioning Support and Helpdesk teams.