Wholesale Business Internet – Product Guide (Telstra )

Overview

Business Internet is a premium-grade connectivity service delivered over the Telstra Wholesale fibre network. It provides high-speed, reliable, and scalable internet access designed specifically for business use. With symmetric speeds, options for Standard or Premium service classes, and support for critical business applications, it’s a robust alternative to consumer broadband.

Service Options: Standard vs Premium

• Standard Business Internet

  • Reliable connectivity over the Telstra Wholesale fibre network.

  • Ideal for everyday business needs such as cloud apps, email, VoIP, video conferencing, and file sharing.

• Premium Business Internet

  • Enhanced service assurance, faster restoration targets, and higher availability.

  • Designed for organisations where downtime directly impacts operations (e.g. healthcare, finance, critical services).

Bandwidth Profiles

• Multiple symmetric bandwidth tiers available — from lower Mbps profiles through to 1 Gbps and beyond (subject to site qualification).

• Symmetry ensures uploads and downloads are the same speed — critical for cloud services, video calls, and file collaboration.

IP Attributes

• Each service comes with a static public IPv4 allocation.

• Suitable for hosting servers, VPNs, and remote access.

• Options for multiple IP addresses may be available depending on configuration.

Charges & Costs

Standard Charges

• Monthly Access Charge : varies by bandwidth tier and service class (Standard vs Premium).

• Installation Fee :  one-off setup fee.

Special Linkage Charges (SLCs)

• If additional infrastructure is required (e.g. fibre build, trenching, conduit works), SLCs may apply.

• Quoted after site assessment.

Commercial Works

• Covers non-standard requests such as relocation of fibre handoff or extra cabling.

• Charged separately, quoted case-by-case.

Interfaces & Access

• Delivered using Ethernet interfaces.

• Default handoff is RJ45 electrical Ethernet.

• Fibre/optical interfaces may be provided depending on site setup.

• Supports VLANs and enterprise networking configurations.

Service Difficulty Analysis (SDA) & Fault Reporting

• When an issue is reported, CommsChannel performs SDA to identify whether the fault lies in the Telstra Wholesale network or within the customer premises.

• Before logging a fault, customers should:

  • Check internal equipment and cabling.

  • Ensure power is stable.

• Faults are logged with the CommsChannel Helpdesk.

• Restoration timeframes differ between Standard and Premium services (Premium offers faster restoration).

Customer Responsibilities

• Provide suitable facilities for the service (rack space, power, cabling).

• Ensure LAN equipment (router, firewall, switches) is compatible with the Ethernet handoff.

• Maintain and support all equipment beyond the network boundary point.

• Allow technician access for site visits.

• Keep devices/software updated (especially for VoIP/VoWiFi services).

Service Qualification & Ordering

Until Telstra’s APIs are stabilised, all updates and provisioning steps will be rolled out by our Provisioning Support Team via helpdesk@commschannel.com.au.

• To initiate Service Qualification (SQ), please contact your CommsChannel Account Manager or email sales@commschannel.com.au.

• Your AM will run an SQ with Telstra Wholesale Business Internet (and possibly other carriers).

• You’ll receive results outlining:

  • Site availability

  • Bandwidth and service class options

  • Contract terms and monthly charges

  • Any applicable Special Linkage Charges (SLCs) or Commercial Works

Once confirmed, your AM will assist you with finalising the order.

Order Lifecycle Stages

When a Business Internet order is placed, it follows Telstra’s standard delivery process. Customers/partners may hear these stage names in updates, so here’s what they mean:

1. Site Readiness

   • Customer confirms premises are prepared: power available, cabling pathways clear, rack space ready, and site access arranged.

   • This is an industry-standard step and applies to all ISPs.

2. Order Accepted

   • Telstra reviews and accepts the order from CommsChannel.

   • Service feasibility confirmed and order registered in Telstra’s systems.

3. Appraisal

   • Preliminary desktop review by Telstra.

   • Identifies potential construction requirements, permits, or access needs before a field visit.

4. Site Assessment

   • Telstra field technician inspects the site.

   • Confirms cabling requirements, delivery point, power/rack availability, and required permissions.

5. Service Design

   • Telstra engineers finalise the technical plan for connecting the service.

   • Includes fibre routes, equipment placement, and any construction details.

6. External Construction

   • Outdoor works completed to connect the premises to Telstra’s fibre.

   • May involve trenching, fibre hauling, or pit/manhole access.

7. Service Installation

   • Required equipment (e.g. NTU) installed inside premises.

   • Internal cabling completed where necessary.

   • Connection established to CommsChannel’s network.

8. Service Activation

   • Telstra tests and activates the service.

   • Notification sent to CommsChannel, and we confirm activation with partners/customers.

Why Choose Business Internet Over Standard Broadband

• Symmetrical high-speed bandwidth.

• Built on Telstra Wholesale’s carrier-grade fibre network.

• Choice of Standard or Premium with different restoration targets.

• Better suited to business-critical apps than consumer broadband.

• Supported end-to-end by CommsChannel Provisioning Support and Helpdesk teams.